Effective Date: 24 June 2025
Entity: AISOSYS Technologies Private Limited (“AISOSYS”)
Website: www.aisosys.io
Email: legal@aisosys.io
Please read these Terms and Conditions ("Terms", "Agreement") carefully before using the services offered by AISOSYS Technologies Pvt. Ltd. ("we", "us", "our"). By accessing our website or availing our services, you ("client", "user", "you") agree to be bound by this Agreement in accordance with applicable global laws, including (but not limited to):
- General Data Protection Regulation (GDPR) – European Union
- California Consumer Privacy Act (CCPA) – United States
- UK Data Protection Act 2018
- Information Technology Act, 2000 – India
- United Nations Convention on the Use of Electronic Communications in International Contracts (2005)
1. Scope of Agreement
This Agreement governs your use of AISOSYS’s services, software, platforms, consulting, and products globally. It applies whether you access our services from within or outside India.
2. Eligibility
You affirm that you are:
- At least 18 years old or have legal parental consent.
- Capable of entering into a binding contract under your jurisdiction’s laws.
3. Services Description
AISOSYS offers:
- AI-powered IT and automation solutions
- Software development
- Data engineering & analytics
- API integrations
- DevOps & cloud services
- Custom digital transformation consulting
The services are delivered globally, either through a fixed-price model, subscription, or time & material basis.
4. Use of the Website & Platform
By using our website or service platform:
- You agree not to misuse or reverse-engineer the software or interface.
- You agree not to upload malicious code or breach data systems.
- You will maintain confidentiality regarding your access credentials.
AISOSYS reserves the right to suspend or terminate access in case of violation.
5. Intellectual Property
All source code, content, processes, workflows, branding, trademarks, and other materials provided by AISOSYS are the exclusive intellectual property of AISOSYS unless explicitly stated otherwise. Clients may not copy, resell, license, or distribute any part of our services or deliverables without written authorization.
6. Non-Refundable Policy
All payments made to AISOSYS Technologies Pvt. Ltd. are strictly non-refundable, including but not limited to:
- Subscription fees
- Custom development fees
- Consultation fees
- Licensing fees
- One-time or recurring service fees
Refunds will only be issued in the case of:
- Billing errors (e.g., double payment or unauthorized charge)
- Cancelled subscriptions requested within an initial grace period (only if specified in the contract)
We do not provide refunds for:
- Project cancellation by client after work initiation
- Change of mind or project scope
- Delay due to client inaction or late approvals
- Technical issues not caused by AISOSYS
Refund eligibility will be determined solely at the discretion of AISOSYS. All refund claims must be submitted to legal@aisosys.io within 7 calendar days of transaction date.
7. Payment Terms
- All fees are due as per agreed proposal, invoice, or subscription model.
- Payments are to be made in the currency agreed upon (USD, EUR, INR, etc.).
- Taxes may apply as per local and international laws (including GST, VAT).
- Late payments may incur interest or service disruption.
8. Client Obligations
- Provide timely access to required data and infrastructure.
- Respond promptly to communication for efficient project execution.
- Ensure legal compliance in using our services within your region.
9. Confidentiality & Data Privacy
We adhere to GDPR, CCPA, and other applicable data privacy laws.
- We collect and process user data only for contractual purposes.
- We do not sell personal data to third parties.
- Data retention is limited to the project lifecycle or as per regulatory requirements.
Confidential information shared by either party must be protected under NDA if applicable. Refer to our Privacy Policy for further information.
10. Third-Party Services
AISOSYS may integrate third-party tools or services. We are not responsible for their performance, compliance, or changes in service that affect deliverables.
11. Warranties & Disclaimers
AISOSYS does not guarantee:
- Uninterrupted or error-free operation
- Results based on third-party integrations
- Outcomes not explicitly covered in written agreements
All services are provided “as-is” without warranties unless contractually committed.
12. Limitation of Liability
To the fullest extent permitted under applicable law:
- AISOSYS shall not be liable for indirect, incidental, punitive, or consequential damages.
- Our maximum aggregate liability shall be limited to the fees paid by the client within the last 3 months for the specific service in dispute.
13. Termination of Services
AISOSYS may terminate services immediately if:
- The client violates terms
- There is misuse of proprietary resources
- Payments are delayed beyond 30 days
Termination initiated by client does not warrant any refund.
14. Force Majeure
AISOSYS is not liable for failure or delay due to events beyond reasonable control, including but not limited to natural disasters, war, government actions, or internet outages.
15. Governing Law & Jurisdiction
This Agreement shall be governed by:
- International Commercial Law principles
- Applicable contract laws of the client’s primary location
- Unless otherwise agreed, the courts of India (Bengaluru jurisdiction) shall have exclusive jurisdiction for dispute resolution
16. Amendment Clause
AISOSYS reserves the right to revise or update these terms without prior notice. The latest version will always be available at:
www.aisosys.io/page-terms
Continued usage of our services constitutes acceptance of any modifications.
17. Contact Details
For legal queries, dispute resolution, or refund claims:
AISOSYS Technologies Private Limited
Email: legal@aisosys.io
Support: support@aisosys.io
Phone: +91 8925133531
Website: www.aisosys.io
